Terms of service
Please read all Terms and Conditions before booking an appointment.
Confidentiality and privacy
Pop Consultancy provides a professional and confidential service. Any photographs and testimonials will only be used with the consent of the client concerned. If you agree photographs will be taken before, after and during sessions. These will only be reproduced for publicity purposes with your permission. The only way in which you may be mentioned to others is in the context of my own services, and is depersonalised and unidentifiable (e.g. “a client in Jesmond”, “an artist in Newcastle”). It is sometimes helpful to be able to give examples to other clients of how a particular situation may be addressed.
Disclaimer
Pop Consultancy provides advice and encouragement in the decluttering and organising process. Pop Consultancy can therefore accept no responsibility for actions of the client. It is ultimately the client’s decision to let go of items and Pop Consultancy accepts no responsibility for the actions the client takes on the basis of that advice be that, at the time of consultation, engagement in the organising or decluttering process, or at any subsequent or future date following any engagement or consultation.
As Pop Consultancy are not valuers of art or other items of special value or rarity, clients are advised to seek their own valuations of any items.
Pop Consultancy handle items with care. In the case of accidental damage or loss, howsoever caused, the client acknowledges that Pop Consultancy will not be held liable for losses or damage howsoever caused in their engagement.
Limits of work
Please note that we do not provide a cleaning or removal service. Any large or heavy items that need removing may require a third party to help. We are happy to find and recommend removal companies, odd job men and cleaning services that can assist in the decluttering and organising process. If access to your home or premises is restricted or unsafe, I reserve the right to charge for lost time and expenses incurred.
Removal of items
Items to be removed from your premises either for disposal or to other locations must be done at your own discretion.
Breaks
Decluttering can be particularly emotionally draining and we advise to have some breaks. We will help you declutter at your own pace although guiding you with our expertise. A 30 minute break is required for any sessions lasting five or six hours.
Payment terms
A deposit is required on booking your time and date.
Full payment is required at the end of the session. The client will receive an invoice, which they can pay using cash or bank transfer made payable to Andrea Wylie.
We take card payments. Cash payments.No cheques.
Interest at 9% per month will be charged on any balance due which remains unpaid 45 days after invoice.
Cancellation
Both Pop Consultancy and the client have the right to cancel the contract due to unavoidable circumstances. If the client cancels between 7 days and the
agreed date and time, and the appointment is not re-scheduled within one month of such cancellation (one re-scheduling), the client will be charged 75% of the amount due.
Please read all Terms and Conditions before booking an appointment.